Return & Refund Policy
Our Commitment to You
At Aurova, we want you to be completely satisfied with your purchase. If you're not happy with our product, we're here to help.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all products. If you're not satisfied for any reason, you can return your item within 30 days of delivery for a full refund.
How to Request a Return
- Contact us at support@aurova-shop.com within 30 days of receiving your order
- Provide your order number and reason for return
- We'll send you return instructions
- Ship the item back in its original packaging
Refund Process
Once we receive your returned item and verify its condition, we'll process your refund within 5-7 business days. The refund will be issued to your original payment method.
Return Conditions
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In the original packaging
- Accompanied by proof of purchase
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at support@aurova-shop.com with photos of the damage. We'll arrange a replacement or full refund at no cost to you.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is damaged or defective.
Questions?
If you have any questions about our return policy, please contact us at support@aurova-shop.com